Transportation and Travel

VIA Rail – Pacific Central Station

Address: 1150 Station Street
Vancouver, BC
Toll Free: 888-842-7245
TTY: 1-800-268-9503
Email: customer_relations@viarail.ca
Website: http://www.viarail.ca/en/useful-info/

At many stations, passengers in Sleeper, Touring or Sleeper Touring class and Business class can enjoy priority boarding. Please check beforehand if your departure station(s) have priority boarding.

– Seniors with difficulty walking, passengers with young children, pregnant women and all passengers with reduced mobility may also board the train before other passengers at stations where this is possible.

– If you qualify for any one of these categories, please mention this when you book your ticket. Then come to the station early and let station staff know what help you have requested.

– If a Support Person is needed for a Passenger who cannot travel alone without one. They must travel with a companion capable of providing the required assistance. The Support Person must be at least 12 years old and travels free in the same class of service. For more information: Click Here…

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Parking Permit Program for People with Disabilities (SPARC BC)

Address: 4445 Norfolk Street 
Burnaby, BC
For parking permit inquiries:
Phone: 604-718-7744
Toll Free within British Columbia: 1-888-718-7794
Fax: 604-736-8697
Email: permits@sparc.bc.ca
Website: http://www.sparc.bc.ca/parking-permit

A parking permit for people with disabilities ensures that when a person has mobility limitations, they can park in one of the designated parking spots throughout British Columbia. People with mobility limitations are entitled to a permit even if they do not own a vehicle. As long as the parking permit holder is either driving or being transported in the vehicle, a valid parking permit may be displayed on the rear view mirror when the vehicle is parked in a designated spot.

Application Form: Click Here…

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Access To Travel (Government of Canada)

Phone Service: 1-800-665-6478
TTY Service: 1-800-823-3823
Fax: 613-990-1719
Website: http://www.accesstotravel.gc.ca/1.aspx?lang=en

The Access to Travel (ATT) website, your accessible travel information source, provides information on accessible transportation and travel across Canada with the aim of making accessible travel an easier and more enjoyable experience for Canadians with disabilities and seniors, as well as for their families and caregivers.

The website includes information on transportation between Canadian cities by air, rail, ferry and intercity bus; local transportation; accessibility of airport terminals; provincial tourism; service standards, and much more.

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BC Ferries

Address: 1010 Canada Place
Vancouver, BC V6C 0B9
Toll free: 1-888-BC FERRY (223-3779)
Email: customerservice@bcferries.com
Website: http://www.bcferries.com/travel_planning/disabilities.html

Accessibility at BC Ferries

PLEASE NOTE: Persons with disabilities who will require special assistance, in the event of an emergency, are asked to advise the ticket agent on arrival at the terminal. Once you have boarded the vessel please discuss your specific needs with the Chief Steward or request to speak with the ship’s First Officer.

BC Ferries provides a variety of services for persons with disabilities to ensure a safe and comfortable journey for our passengers.
BC Residents Fare – Permanent Disability

— IMPORTANT NOTICE — Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.
 
Download the Disabled Status Identification Application and submit it to BC Ferries at:
Suite 500, 1321 Blanshard Street, Victoria, BC V8W 0B7

— Attention: Customer Service Support

All DSI card holders must present government issued photo identification to receive the discounted rate. If you would prefer to have your old card updated with a photograph, give us a call for assistance at 1-888-BCFERRY (223-3779). Disabled Status Cards have a five year expiry. Customers wishing to renew their card can do so by reapplying using the form.
 
Please note: If the above documentation is not provided at the ticket booth you will be charged the regular fare.


Personal Assistance

BC Ferries staff are available to answer any questions you might have and familiarize customers with the available amenities. Customers who require personal assistance while onboard our ships, are asked to travel with a companion who is able to provide the personal assistance required. If you have any questions about what assistance we can provide please call 1 888 BCFERRY (223-3779).

Accessible Services Within BC Ferries

AEDs
Each vessel has designated crew members trained in the use of Automatic External Defibrillators.

Cabins

BC Ferries’ vessels serving the Port Hardy-Prince Rupert, and Prince Rupert-Haida Gwaii (formerly Queen Charlotte Islands) routes have a limited number of adapted cabins designed to meet the accessibility requirements of persons with disabilities. Customers who use wheelchairs, or who have mobility disabilities, are permitted to reserve the Adapted Cabin in advance.

First Aid Stations

Available on main passenger deck. We would like to inform our passengers that although we do not have medical personnel onboard our vessels, we do have a first aid room containing a bed and medical supplies in case of emergencies. For your safety we ask for you to have any necessary medical supplies with you in case of an allergic reaction.

Service Animals

Service animals are permitted in our terminals and onboard our ships. Grass areas are available at most terminals. We appreciate you helping us keep our terminals clean by cleaning up after your service animal.

Terminal Parking
Parking for people with disabilities is available next to the entrance of all major terminals. Check the signs for time restrictions. Designated parking is also available in pay-parking areas.

Wheelchairs

We have a limited number of manual wheelchairs at our Metro Vancouver to Vancouver Island and Sunshine Coast terminals and onboard our larger vessels, available to customers travelling without a vehicle. Reservations are required. Please call 1 888 BCFERRY (223-3779) at least 24 hours in advance of your travels to reserve a wheelchair or arrange assistance.

If you are travelling through one of our Gulf Island or Northern terminals and require assistance please give us a call at least 48 hours in advance of your travels at 1 888 BCFERRY (223-3779) to see how we can assist you.

Customers travelling without a vehicle, using our wheelchair assistance program, will need to check their baggage in advance of being assisted to the pre-board lounge or to the ship.
 
It can take approximately 15 minutes for us to assist one customer to the pre-board lounge or ship and return to help the next customer. If three customers require assistance with boarding the same sailing, this process can take up to 45 minutes. We ask customers to arrive 60 minutes in advance of the sailing to ensure there is enough time to help everyone. Customers arriving without a reservation may not be accommodated on the sailing of their choice.
 
Persons with disabilities can have a friend or relative assist them to the ship using our Visitor Pass process. Please call 1 888 BCFERRY (223-3779) to reserve a wheelchair and enquire about the Visitor Pass process.

Joint Committee on Accessibility

BC Ferries is committed to improving accessibility. There is a joint committee with representatives from various organizations for persons with special needs to better understand how BC Ferries can improve service for our customers with disabilities. The purpose of this committee is to review accessibility issues at BC Ferries and institute procedural and structural changes to improve accessibility.

While vessel modifications are often restricted by the age and physical structure as well as financial considerations, our new ferries are being built with barrier-free transportation in mind.

Questions

Any questions, or comments, regarding accessibility with BC Ferries can be directed to the knowledgeable staff at any of the terminals or the toll-free number: 1-888-BCFERRY (223-3779). Or punch in *BCF (*223) on Rogers or Telus Mobility networks. From outside North America, call (250) 386-3431. TTY users can contact BC Ferries through TELUS Relay Services at either: 711 or 1-800-972-6509.

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Greyhound

Pacific Central Station – Main Station For Departing
Address: 1150 Station Street
Vancouver V6A 4C7
Toll free: 1-877-GO-DOG-GO (1-877-463-6446)
Accessible Travel Office at 1-800-752-4841
Email: canada.info@greyhound.ca
Website: https://www.greyhound.ca/en/ticketsandtravel/AccessibleTravel.aspx

Accessible Travel

How may we assist you?

Our goal is to make your travel on Greyhound a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of passengers with special needs. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone, using various mobility devices, or being accompanied by a service animal.

Personal Care Attendant

On request, Greyhound will provide a personal care attendant with a traveling ticket to be used by this attendant accompanying a person with a disability on the scheduled route for no extra charge. Greyhound will accept the determination made by or on behalf of a person with a disability that the person does not require a personal care attendant during travel. However, a person wishing to travel with a personal care attendant must provide a letter from a health care professional, or a disability travel card issued by a recognized organization representing consumers with disabilities which uses a health care professional in assessing that a person cannot travel independently.

Greyhound will acknowledge its acceptance that a person requires a personal care attendant by issuing an entitlement card. To fill out an entitlement card before your day of travel, please contact Greyhound Canada Accessible Travel Office at 1-800-752-4841. This acknowledgement can then be used by the person for any future bus travel on scheduled services with any operator covered by this Code.
 

— IMPORTANT NOTICE —
Please phone the Greyhound Canada Accessible Travel Office at 1-800-752-4841 before you travel to make sure the travel card or identification card you have is valid on Greyhound buses.

A person with a disability who requires a personal care attendant when traveling within the province of Québec must submit an application form to l’Association des propriétaires d’autobus du Québec (APAQ) to obtain the Québec Intercity Bus Service Attendant Card. This card is recognized by Greyhound within the province of Québec only, and is for the use of persons with significant and permanent disabilities.

The personal care attendant will assist the person with:

• transactions at the ticket counter;
• moving to and from the boarding area;
• stowing and retrieving any baggage;
• eating;
• administering medication;
• using the facilities of an on–board washroom or a washroom at a stop;
• assembling and disassembling a mobility aid at locations other than bus terminals; and
• making contact for assistance on behalf of a person with a disability.

For additional information, please visit The Code.

Service Animal

Greyhound will accept one certified service animal per passenger with a disability for carriage without charge and will permit the animal, if properly harnessed, to accompany the passenger on the bus. The service animal will remain on the floor at the passenger’s feet during travel.

The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Greyhound reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Greyhound personnel or contractors.

Passengers should note that they are required to produce written proof to the operator that the service animal has been trained and certified by a professional service animal institution.

For additional information, please visit The Code.

Hearing-Impaired

Greyhound Canada has a toll-free number operating from 5 a.m. until midnight for the hearing-impaired. That number is 1-800-397-7870.

Sight-Impaired

Greyhound Canada offers services to our vision-impaired passengers. The following criteria must be met: Sight-impaired persons must be registered with the Canadian National Institute for the Blind and sighted escorts presenting a C.N.I.B National Identity Card completed and signed by an authorized representative of the C.N.I.B.
Reduced fares will be given to a special needs passenger unable to travel alone (regardless of age) and accompanied by an adult attendant if the disabled person has a Disability Travel Card from the Easter Seals/March of Dimes National Council or its designated affiliates.

Conditions

Both the permanently disabled person and the attendant must travel together the entire trip. The adult attendant must be able to assist the permanently disabled person getting on/off the bus and also during the trip without asking for assistance.
A valid Disability Travel Card issued by the Easter Seals/March of Dimes National Council or its designated affiliates must be presented. This card must be returned to the issuing officer and replaced with a new one if the eligible person changes his/her name or address.
If a vision-impaired passenger is traveling with a child, there is no reduction in fare for that child.
Mobility-Impaired

Personal Mobility Scooters:

Greyhound Canada is proud to welcome eligible scooter passengers using a personal mobility scooter at major company locations and will accept their scooter as a baggage item, to be carried in the baggage compartment under the coach using a provided Greyhound Canada portable scooter ramp.
No fees will be charged to carry the scooter as baggage, and the scooter will not count towards excess baggage.
For safety reasons, on the recommendation of Transport Canada, scooters may not be placed on wheelchair lifts or secured in the passenger area of the coach. Eligible scooter passengers may not sit on their scooter in the passenger area of the coach at any time.

Definitions:

Eligible scooter passenger: A passenger who is able to climb the stairs of the coach without assistance. Passengers who cannot climb the stairs of the coach on their own must travel with a wheelchair and request a wheelchair-accessible coach through Greyhound Canada Accessible Travel Office at 1-800-752-4841.
A Personal mobility scooter (scooter) that can be accommodated by Greyhound Canada is defined as follows:

• Able to collapse or be disassembled in order to fit in the coach’s baggage compartment, to the following maximum dimensions:
o Width: 56″ or 142.2 cm
o Height: 36″ or 91.4 cm
o Length: 96″ or 243.8 cm
• Maximum weight permitted: 600 lbs. or 272 kg
Booking a Scooter Trip:

In order to book a trip, eligible scooter passengers must contact Greyhound Canada Travel Assist Office at 1-800-752-4841 and request a scooter accessible trip.
48-Hours Advance Notice:

• Passengers must call at least 48 hours in advance for all scooter ramp reservations.
• At the time of booking, eligible scooter passengers must:
• Declare their intention to transport a personal mobility scooter
• Declare their ability to climb the stairs of the coach without assistance
• Declare the weight of their scooter does not exceed 600 lbs (272 kg) and that the dimensions of their scooter when collapsed for traveling do not exceed the maximum dimensions as follows: Width: 56″ or 142.2 cm, Height: 36″ or 91.4 cm, Length: 96″ or 243.8 cm

Loading Procedures:

At time of loading, the scooter must be:

• Collapsed or disassembled by passenger or passenger’s assistant
• Battery disconnected, if appropriate
• Loaded and unloaded by a passenger-provided assistant or Greyhound Canada employee at both origin and destination point at any location using a Greyhound Canada scooter ramp.

Rules for Special Needs Passengers

Special needs passengers will be charged regular one-way or return fares. Seeing Eye or Hearing Ear service animals and accompanying guide will travel in conjunction with the fare to the special needs passenger at no extra charge. This special privilege permits special needs person and escort to travel together at the rate of a person traveling individually.
Special needs persons will be pre-boarded.

Note: Special needs person tickets will be based on regular fares and not applicable on excursion fares, unlimited travel tickets, blind and escort or other reduced fares, or to or through the United States.

Accessibility Plan and Policies for Greyhound Canada

This 2014-21 accessibility plan outlines the policies and actions that Greyhound Canada will put in place to improve opportunities for people with disabilities. Click here to view the plan.

Providing Goods And Services to People with Disabilities

Greyhound Canada Transportation ULC is committed to excellence in serving all customers including people with disabilities.

Accessible Customer Service Plan

Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Greyhound will notify the affected customers promptly in person (accessible coach reservation) or by posted signage (facility disruption). The notification will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

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BC Ministry of Social Development and Social Innovation – Disability Assistance

North Vancouver Office
Address: 902 16th St W
North Vancouver, BC
Fax: 1 855 771-8731
Phone: 1 866 866-0800
Telephone Device for the Deaf (TDD): 1 800 661-8773
Website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance

Disability assistance can help you if you need financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance.

On Disability Assistance – More Information
General & Health Supplements, including dental and hearing coverage – More Information

Bus Pass

If you are a low-income senior, you could get a reduced-cost bus pass. If you have the Persons with Disabilities designation, you get transportation support as part of your disability assistance. You may choose to receive this support as either: A bus pass or Money added to your monthly disability assistance paymentMore Information

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ICBC Drivers Discount

Bay City Insurance Services Ltd.
Address: 36-1199 Lynn Valley Road
North Vancouver, BC
Phone: (604) 770-1911
General Vancouver Phone: 604-520-8222
Toll free: 1-800-910-4222
Website: http://www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx

Disability discount – If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities, you may also qualify for a 25 per cent discount on your Basic Autoplan—even if you don’t drive the vehicle you’re insuring.

Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy. More information on the Fuel Tax Refund Program can be found on this Ministry of Finance tax bulletin.

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BC Bus Pass Program

North Vancouver Office
Address: 902 16th St W
North Vancouver, BC
Fax: 1 855 771-8731
Phone: 1 866 866-0800
Telephone Device for the Deaf (TDD): 1 800 661-8773
Website: https://www2.gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass

Low-income seniors and Persons with Disabilities (PWDs) have access to the BC Bus Pass Program. The pass is valid in communities served by BC Transit or Translink.

Persons with Disabilities can receive a bus pass as part of their disability assistance. – More Information

Low-income seniors and other eligible people can access the program at a reduced cost. – More Information

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Accessible Travel

Spinal Cord Injury BC’s Office
Address: 780 SW Marine Drive,
Vancouver, BC V6P 5Y7
Phone:(604) 324-3611
Fax: (604) 326-1229
Email: info@sci-bc.ca
Website: http://sci-bc.ca/travel/

Spinal Cord Injury BC’s new resources will help you plan your trip so that you get the most out of your travel experience–regardless of your level of ability. Their advice was collected from a panel of travelers who have collectively explored every single continent over several decades in their wheelchairs!

Accessible Travel Guide

Accessible Travel Video Series

Download Guide: Click Here…

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HandyDART

Phone Contacts
Access Transit Customer Care Office: 778-452-2860
Sign-up for HandyDART: 604.953.3680
Farecards: 778.452.2889
Book or cancel a trip: 604.575.6600
Website: www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyDART.aspx

HandyDART is a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transit without assistance. The driver will come to your home, help you board on the vehicle, and get you to the door of your destination safely.

HandyDART Frequently Asked Questions: Click Here…

Application Form: Click Here…

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HandyCard and Taxi Savers

Access Transit Customer Care Office
Phone: 778-452-2860
Website:http://www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx

Do you have a permanent physical, sensory or cognitive disability and require assistance to use conventional public transit? HandyCard fare discounts and TaxiSaver coupons can help keep you connected.

Application Form for a Handycard: Click Here…

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Travelling with Disabilities – Government of Canada

Phone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575
Email: info@otc-cta.gc.ca
Website: https://travel.gc.ca/travelling/health-safety/disabilities

Government of Canada provides information on planning your flight and airport security screening when you have a disability.

Other Government of Canada Guides

Travelling with a service animal
Travelling with a medical device
Travelling with medication

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Accessible Transportation – Canadian Transportation Agency

Phone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575
Email: info@otc-cta.gc.ca
Webpage: https://www.otc-cta.gc.ca/eng/accessibility

The Canadian Transportation Agency regularly visit transportation service providers, airports, and federal rail and marine terminals to verify that equipment and facilities are accessible and employees have the training they need to serve persons with disabilities.

Serivces Includes:

– Submitting accessibility complaints
– Guides on Mobility aids, Attendants, Service animals, Allergies, Additional seats,
– Accessibility standards for Air carriers, Passenger terminals, Trains, Ferries
– Help for transportation service providers and terminals

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Accessible Travel Guide Spinal Cord Injury BC

Spinal Cord Injury BC’s Office
Address: 780 SW Marine Drive,
Vancouver, BC V6P 5Y7
Phone:(604) 324-3611
Fax: (604) 326-1229
Email: info@sci-bc.ca
Website: https://sci-bc.ca/resource-centre/accessible-travel/

Spinal Cord Injury BC’s travel advice was collected from a panel of travelers who have collectively explored every single continent over several decades in their wheelchairs. From pre-trip planning through check in, departure and more, this tell-all travel guide will help you get the most out of your travel experience, regardless of your level of mobility. Let the (accessible) adventure begin!

– Accessible Travel Guide

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Travel Video Tutorials – Spinal Cord Injury BC

Spinal Cord Injury BC’s Office
Address: 780 SW Marine Drive,
Vancouver, BC V6P 5Y7
Phone:(604) 324-3611
Fax: (604) 326-1229
Email: info@sci-bc.ca
Website: https://sci-bc.ca/resource-centre/accessible-travel/travel-videos/

Watch these Travel Videos Tutorials to learn step-by-step what happens once you get to the airport. You can also watch videos of different people with disabilities sharing their best travel stories and the travel tips they learned along the way.

Make sure to subscribe to Spinal Cord Injury BC’s YouTube page to get notified when new videos are added.

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