Seniors Information

HealthLINK BC ( 8-1-1)

Telephone: 811 (no area code, have your MSP number handy; CAN access without an MSP card)

8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health.

Call 8-1-1 from anywhere in British Columbia to speak to:

– Health service navigators – anytime day or night
– Registered nurses – anytime day or night
– Registered dietitians – Monday to Friday from 9am to 5pm PT.
– Exercise professionals – Monday to Friday from 9am to 5pm PT
– Pharmacists – anytime day or night


Seniors One Stop Information Service

Address: 935 Marine Drive, North Vancouver
North Shore Community Resources (top of the escalator, 2nd floor, Capilano Mall)

The Seniors’ One Stop Information Program is a community based non-profit service which supports the independence, dignity and health of the North Shore’s senior population by providing seniors, their families, friends and service providers access to a wide range of public and private resources.


– Provide information in a confidential manner on services and programs for seniors
– Speak with seniors, their families, friends and service providers over the phone or in our office
– Produce the Seniors Directory annually both in print and on our website
– Stock an inventory of pamphlets and information sheets about services for seniors both in the office and in the community
– Assist seniors with some application forms


North Shore Community Resource Society (NSCRS)

Address: Suite 201-935 Marine Driver,
North Vancouver, BC
Phone: 604-985-7138
Fax: 604-985-0645

North Shore Community Resource Society’s mandate is to promote a healthy, strong and connected community by serving residents and organizations on the North Shore which comprises the District of North Vancouver, City of North Vancouver, District of West Vancouver, Bowen Island and Lions Bay. NSCR pursues its mandate by providing a broad spectrum of resources and services to residents of North Shore municipalities with programing for families and children, seniors, information and referral, volunteer connections, legal information and advocacy, and more.

NSCR has a multi-service agency with the following programs:

Seniors’ One Stop
Volunteer North Shore
North Shore Legal Information and Advocacy
Caregiver Support
Better at Home Program
Child Care Resource


Community Living BC (CLBC)

Adult Services for Community Living
North Shore/Howe Sound Office
Address: #210–1200 Lynn Valley Road
North Vancouver
Phone: 604-981-0321
General Enquiries:

CLBC funds support and services to help adults with developmental disabilities and their families achieve their goals and live the life they want. CLBC funded supports are delivered through service agencies and help eligible adults meet their disability related needs and participate in meaningful ways in the community.CLBC funded supports can include community inclusion supports that focus on employment, social and life skills.



Phone: 211 (no area code)
TTY: 604 875-0885

bc211 provides information about community, government and non-profit services for the lower mainland. Phone service is 24/7, MULTILINGUAL.

bc211 is a Vancouver-based non-profit organization that specializes in providing information and referral regarding community, government and social services in BC. Our help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, Victim Link BC, and the Youth Against Violence Line.

See missing or incorrect information? – Email:



Phone: 1-800-563-0808
TTY at 604-875-0885; to call collect
Telus Relay Service at 711
Text: 604-836-6381.

VictimLink BC is a toll-free, confidential, multilingual telephone service available across BCand Yukon 24 hours a day, 7 days a week at 1-800-563-0808. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.
VictimLink BC provides service in more than 110 languages, including 17 North American aboriginal languages.


North Shore Community Response Network (CRN)

Mail: BC Association of Community Response Networks
15008 – 26th Ave Surrey, BC
FAX: 604-531-9498


North Shore Coordinator: Kari Chambers

North Shore Community Response Network (CRN) offers support to adults who may be abused or neglected, and provides access to some new legal tools. As well there is a need for increased coordination at the community level, not only of responses to individuals who are abused or neglected, but also coordination in terms of working towards prevention over time.

The North Shore CRN is hosted by the North Shore Disability Resource Centre. The North Shore CRN prints materials about abuse and neglect in English, Farsi, and Chinese. For brochures or bookmarks please contact the Coordinator.
To ASK QUESTIONS about abuse, neglect and self-neglect: Please call the Seniors Abuse and Information Line (8am-8pm, multilingual) at 604-437-1940; or VictimLink (24/7, multilingual) at 1-800-563-0808.
call the Abuse & Neglect Consultant at Vancouver Coastal Health: Phone: 604-904-6173
Toll free: 1-877-REACT-99
For financial Abuse call the Public Guardian and Trustee: 604-775-1007.


Canadian Anti-Fraud Centre


The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (e.g., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft complaints.

Report an Incident

– By Phone
Toll Free: 1-888-495-8501
Hours of operation Monday-Friday 6:00 am – 1:45 pm

– Online – CAFC Fraud Reporting System
Fraud can now be reported to the Canadian Anti-Fraud Centre (CAFC) through a new, easy to use, Fraud Reporting System (FRS).


Seniors First BC

Address: #150-900 Howe Street
Vancouver, BC V6Z 2M4
Phone: 604-688-1927 (Vancouver)

Seniors First BC works to prevent elder abuse across the entire province. We provide assistance and support to older adults who are, or may be, abused and those whose rights have been violated. We provide programs that educate, support and advocate on behalf of our clients.

– Seniors Accessing Justice Programs
– Education & Outreach Programs

SAIL – Seniors Abuse and Information Line
Call: 604-437-1940 or Toll Free: 1-866-437-1940


Saint Elizabeth

Vancouver SE Health Office
Address: 555 W 12th Avenue, Suite 650 (West Tower)
Vancouver, BC,
Phone: 604-739-4300
Fax: 604-430-1221
Phone: Toll-free: 1-8660-786-0444
Fax: 905-940-9934

At Saint Elizabeth we provide a full range of integrated care solutions that creatively respond to client, community and health system needs across Canada.



Phone: (604) 985-7138

PovNet provides online tools that facilitate communication, community and access to information around poverty-related issues in British Columbia and Canada. We work to collect relevant news and resources of use to advocates, community workers, marginalized communities and the general public.


411 Seniors Centre Society

Address: #704 – 333 Terminal Avenue
Vancouver, BC
Phone: 604-684-8171

411 Seniors Centre Society is an inclusive organization boasting over 40 years of “seniors helping seniors.

For more than 40 years 411 Seniors has been dedicated to the well-being of people 55 years old or more (55+). It has been and continues to be at the forefront of advocating for this group in health, housing, income support programs such as Canada Pension and Old Age Security to name a few areas. It is a social meeting hub as well where people meet, socialize and organize around issues important to seniors.


Find Supports BC

Address: Family Support Institute
227 6th Street
New Westminster, BC
Phone: (604) 540-8374 ext. 523
Toll Free: 1-800-441-5403
Fax: (604) 540-9374

Find Supports BC connect families of persons with disabilities with resources available to them. It’s simple; just select your criteria below to get started.


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