Information About Staying Safe

Seniors One Stop Information Service

Address: 935 Marine Drive, North Vancouver
North Shore Community Resources (top of the escalator, 2nd floor, Capilano Mall)

The Seniors’ One Stop Information Program is a community based non-profit service which supports the independence, dignity and health of the North Shore’s senior population by providing seniors, their families, friends and service providers access to a wide range of public and private resources.


– Provide information in a confidential manner on services and programs for seniors
– Speak with seniors, their families, friends and service providers over the phone or in our office
– Produce the Seniors Directory annually both in print and on our website
– Stock an inventory of pamphlets and information sheets about services for seniors both in the office and in the community
– Assist seniors with some application forms


North Shore Crisis Services Society

Address: 154 West 3rd Street
North Vancouver, BC
Phone: 604-987-3374
Fax: 604-987-5396

North Shore Crisis Services Society is to promote a secure and abuse free environment for women and children.

Programs Include:

– 24 Hour Women’s Support Line
Contact SAGE House or talk to somebody 24 hours a day, 7 days a week. Phone: 604-987-3374
– Sage Transition Housing
– Outreach Services
– Homeless Prevention
– Adolescent and Child Empowerment
– Good Stuff Connection Clothing Program and Thrift Store


Community Living BC (CLBC)

Adult Services for Community Living
North Shore/Howe Sound Office
Address: #210–1200 Lynn Valley Road
North Vancouver
Phone: 604-981-0321
General Enquiries:

CLBC funds support and services to help adults with developmental disabilities and their families achieve their goals and live the life they want. CLBC funded supports are delivered through service agencies and help eligible adults meet their disability related needs and participate in meaningful ways in the community.CLBC funded supports can include community inclusion supports that focus on employment, social and life skills.


Disability Alliance BC (formerly BC Coalition of People with Disabilities)

Address: 456 W Broadway
Vancouver, BC
Phone: 604-875-0188
Fax: 604-875-9227
Toll free: 1-800-663-1278
Advocacy Access: 604-872-1278

Disability Alliance BC’s mission is to support people, with all disabilities, to live with dignity, independence and as equal and full participants in the community. We champion issues impacting the lives of people with disabilities through our direct services, community partnerships, advocacy, research and publications.


– Emergency Preparedness
– Violence Prevention
– The Community and Residents Mentors Association (CARMA)
– The Right Fit Pilot Project (RFPP)
– Working for Change

Help with:

– Applying for Disability Benefits
– Filing Income Taxes
– the RDSP and DTC



Phone: 1-800-563-0808
TTY at 604-875-0885; to call collect
Telus Relay Service at 711
Text: 604-836-6381.

VictimLink BC is a toll-free, confidential, multilingual telephone service available across BCand Yukon 24 hours a day, 7 days a week at 1-800-563-0808. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.
VictimLink BC provides service in more than 110 languages, including 17 North American aboriginal languages.


North Shore Community Response Network (CRN)

Mail: BC Association of Community Response Networks
15008 – 26th Ave Surrey, BC
FAX: 604-531-9498


North Shore Coordinator: Kari Chambers

North Shore Community Response Network (CRN) offers support to adults who may be abused or neglected, and provides access to some new legal tools. As well there is a need for increased coordination at the community level, not only of responses to individuals who are abused or neglected, but also coordination in terms of working towards prevention over time.

The North Shore CRN is hosted by the North Shore Disability Resource Centre. The North Shore CRN prints materials about abuse and neglect in English, Farsi, and Chinese. For brochures or bookmarks please contact the Coordinator.
To ASK QUESTIONS about abuse, neglect and self-neglect: Please call the Seniors Abuse and Information Line (8am-8pm, multilingual) at 604-437-1940; or VictimLink (24/7, multilingual) at 1-800-563-0808.
call the Abuse & Neglect Consultant at Vancouver Coastal Health: Phone: 604-904-6173
Toll free: 1-877-REACT-99
For financial Abuse call the Public Guardian and Trustee: 604-775-1007.


Canadian Anti-Fraud Centre


The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (e.g., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft complaints.

Report an Incident

– By Phone
Toll Free: 1-888-495-8501
Hours of operation Monday-Friday 6:00 am – 1:45 pm

– Online – CAFC Fraud Reporting System
Fraud can now be reported to the Canadian Anti-Fraud Centre (CAFC) through a new, easy to use, Fraud Reporting System (FRS).


Seniors First BC

Address: #150-900 Howe Street
Vancouver, BC V6Z 2M4
Phone: 604-688-1927 (Vancouver)

Seniors First BC works to prevent elder abuse across the entire province. We provide assistance and support to older adults who are, or may be, abused and those whose rights have been violated. We provide programs that educate, support and advocate on behalf of our clients.

– Seniors Accessing Justice Programs
– Education & Outreach Programs

SAIL – Seniors Abuse and Information Line
Call: 604-437-1940 or Toll Free: 1-866-437-1940


YWCA – Emergency Housing Resources

Address: 535 Hornby Street,
Vancouver BC
Phone: 604 734 5722
Fax: 604 879 7120
Full Guide:

– Vi Fineday Family Shelter
– Saint Elizabeth
– Sheena’s Place
– Powell Place Shelter for Women
– Family Services of Greater Vancouver Safe House
– Kate Booth House
– Durrant Transition House
– Ministry of Human Resources after hours line 604-660-3194

Full Guide:


Vi Fineday Family Shelter Society

Address: 1906 15th Ave W,
Vancouver BC
Phone: 604-736-2423
Fax: 604-736-2330

Vi Fineday Family Shelter Society provides 24-hour emergency accommodation for families, single women, single parents (male or female) with their dependent children, and couples without children; 18 beds available in dorm-style bedrooms; not wheelchair accessible. Provides three meals and two snacks daily. Small lockers and bus tickets may be available, although there is no room for carts. A case manager helps clients with resources to find housing and employment; clients have access to internet, phones, and a fax. Zero tolerance for alcohol and drug use; must be clean two weeks prior to admission. Accepts referrals from other agencies and self-referrals. Funded by BC Housing.


Elizabeth Fry Society of Greater Vancouver

Address: 402 E. Columbia Street,
New Westminster, BC
Phone: 604-520-1166
Fax: 604-520-1169

EFry is a non-profit organization uniquely focused on delivering gender-specific support. The reasons for this are simple:
>Women are primarily convicted of non-violent transgressions. There are not enough women in Canada’s prisons to financially merit equal access to the counselling, educational opportunities or transitional housing options available to men.

Gender plays a key role in women’s personal circumstances. Two-thirds of female inmates are parents and the vast majority are sole caregivers. Many struggle with addiction and mental illness. Virtually all live below the poverty line and some are homeless.

Our goal is to support criminalized and marginalized women, girls and children in achieving their potential. With the right support, we know females from difficult circumstances can transform their lives – and those of their families – for the better. Dignity, opportunity and equality are the gateway to a world of potential.


Travelling with Disabilities – Government of Canada

Phone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575

Government of Canada provides information on planning your flight and airport security screening when you have a disability.

Other Government of Canada Guides

Travelling with a service animal
Travelling with a medical device
Travelling with medication


Accessible Transportation – Canadian Transportation Agency

Phone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575

The Canadian Transportation Agency regularly visit transportation service providers, airports, and federal rail and marine terminals to verify that equipment and facilities are accessible and employees have the training they need to serve persons with disabilities.

Serivces Includes:

– Submitting accessibility complaints
– Guides on Mobility aids, Attendants, Service animals, Allergies, Additional seats,
– Accessibility standards for Air carriers, Passenger terminals, Trains, Ferries
– Help for transportation service providers and terminals



Phone: (604) 985-7138

PovNet provides online tools that facilitate communication, community and access to information around poverty-related issues in British Columbia and Canada. We work to collect relevant news and resources of use to advocates, community workers, marginalized communities and the general public.


Aira Women’s Resource Society

Vancouver Office
Address: #201, 190 Alexander Street
Vancouver, BC
Phone: 604-681-4437
Fax: 604-688-1799

Aira Women’s Resource Society is a not-for-profit organization committed to the work of ending violence against women through providing direct service, as well as working to increase awareness of and education around the scope and impact on our communities of men’s violence against women and children.


Battered Women’s Support Services

Address: 1424 Commercial Dr.
Vancouver, BC
Phone: General – 604-687-1868
CRISIS + INTAKE LINE – 604687 1867 – (Monday to Friday 10 AM – 5 PM & Wednesdays 10 am – 8 pm)

Battered Women’s Support Services provides education, advocacy, and support services to assist all women in its aim to work towards the elimination of violence and to work from a feminist perspective that promotes equality for all women.


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