General Information

HealthLINK BC ( 8-1-1)

Telephone: 811 (no area code, have your MSP number handy; CAN access without an MSP card)

8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health.

Call 8-1-1 from anywhere in British Columbia to speak to:

– Health service navigators – anytime day or night
– Registered nurses – anytime day or night
– Registered dietitians – Monday to Friday from 9am to 5pm PT.
– Exercise professionals – Monday to Friday from 9am to 5pm PT
– Pharmacists – anytime day or night


The Green Book

Address: 201-935 Marine Dr, North Vancouver, BC
(At the top of the escalator, Cap Mall)
Phone: (604) 985-7138
The Green Book Online:
Phone Enquiries: 604-985-7138
To order a Green Book:
Phone: (604) 985-7138

The Green Book raises awareness of, and provides access to, essential services within the North Shore community. With more than 30 categories and over 600 community resources listed, the Green Book is the most comprehensive Directory the North Shore has to offer. Each listing contains information such as descriptions of services available, addresses, telephone and fax numbers, email addresses and websites. This allows you, your clients, and/or your customers to make informed decisions efficiently and effectively.


North Shore Multicultural Society

Address: #207 – 123 East 15th Street
North Vancouver
Phone: 604-988-2931

The North Shore Multicultural Society helps you and your family learn about and understand the systems and services available in Canada.

They are a not-for-profit agency providing a full range of individual and group services including: settlement information and orientation, English language, employment and diversity services. Our mission is to help you achieve a working knowledge of Canadian social, economic and cultural systems.


Family Support Institute

Address: 227 6th Street
New Westminster, BC
Phone: (604) 540-8374 ext. 523
Toll Free: 1-800-441-5403
Fax: (604) 540-9374

The purpose of the Family Support Institute of BC is to strengthen, connect and build communities and resources with families of people with disabilities in BC. We believe that families are the best resource available to support one another. Directed by families, the Family Support Institute provides information, training, and province-wide networking to assist families and their communities to build upon and share their strengths.


Disability Alliance BC (formerly BC Coalition of People with Disabilities)

Address: 456 W Broadway
Vancouver, BC
Phone: 604-875-0188
Fax: 604-875-9227
Toll free: 1-800-663-1278
Advocacy Access: 604-872-1278

Disability Alliance BC’s mission is to support people, with all disabilities, to live with dignity, independence and as equal and full participants in the community. We champion issues impacting the lives of people with disabilities through our direct services, community partnerships, advocacy, research and publications.


– Emergency Preparedness
– Violence Prevention
– The Community and Residents Mentors Association (CARMA)
– The Right Fit Pilot Project (RFPP)
– Working for Change

Help with:

– Applying for Disability Benefits
– Filing Income Taxes
– the RDSP and DTC


BC Aboriginal Network on Disability Society (BCANDS)

Address: #6 – 1610 Island Highway
Victoria, BC
Phone: (250) 381-730 – Toll Free: 1-888-815 -5511 – TTY: (250) 381-7312
Confidential Facsimile: (250) 381-7343
Video Conferencing I.P. Address:


– Assistance in enrolling in the Registrar Disability Savings Plan (RDSP. Email the BCANDS Indigenous RDSP Navigator Program at or call toll free 1-888-815-5511 ext. 204. or in the capital region at 250-381-7303 ext. 204.

– BCANDS Persons with Disabilities (PWD) Client / BSDW Forms:

– Disability Case Management Services:


Inclusion BC (formerly BC Association for Community Living)

Address: 227 6th Street 
New Westminster 
Phone: 604-777-9100
Fax: 604-777-9394
Toll free: 1 800-618-1119

The Inclusion BC provincial office provides support, education and advocacy where and when it’s needed, breaking down barriers and building communities that include people of all abilities.

What They Do
– Provide individual advocacy and community referral support
– Advocate at a systems level for policy change
– Publish resources and host regional workshops and provincial conferences
– Promote inclusion through public awareness initiatives and campaigns



Phone: 211 (no area code)
TTY: 604 875-0885

bc211 provides information about community, government and non-profit services for the lower mainland. Phone service is 24/7, MULTILINGUAL.

bc211 is a Vancouver-based non-profit organization that specializes in providing information and referral regarding community, government and social services in BC. Our help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, Victim Link BC, and the Youth Against Violence Line.

See missing or incorrect information? – Email:


Service BC

Phone: 604-660-2421
Elsewhere in B.C.: 1-800-663-7867
Outside B.C.: 604-660-2421
Telephone Device for the Deaf (TDD):
Elsewhere in B.C.: 1-800-661-8773
Email Form:

Service BC provides front line support for many of the hundreds of programs and services the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre (Enquiry BC) can help you find what you need. Representatives are available Monday through Friday, 7:30am to 5:00pm (Pacific Time).


Service Canada

Toll-Free: 1 800 O-Canada (1-800-622-6232)
Monday to Friday, 8:00 a.m. to 5:00 p.m., local time.
TTY: 1-800-926-9105

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. We are committed to improving services for Canadians by working with partners to provide access to the full range of government services and benefits that Canadians want and need through the Internet, by telephone, in person or by mail.


Kelty – Eating Disorders

Address: Kelty Mental Health Resource Centre
Entrance #85 BC Children’s Hospital
Room P3-302 – 4500 Oak Street
Vancouver, BC
Phone: Local: 604-875-2084 CRISIS LINE: 310-6789

Kelty Eating Disorders connects you with resources and information for every stage of the eating disorder journey. Find programs near you! Click Here…


Real Talk – Sexual Health Support

Address: Events happen in and around the Lower Mainland area
Event Page:
Questions or feedback:

Real Talk creates a safe space to have honest conversations about dating, love, relationships and sex for everyone. We are a sexual health initiative aimed at people with cognitive disabilities and their supporters. We host educational/social events where people can have open, honest conversations about dating, love, relationships, and sex.


Friend 2 Friend Social Learning Society

Address: 336 Columbia St,
New Westminster, BC
Phone: 604 528 0560

Friend 2 Friend’s mission is to enhance reciprocal social interaction, communication, imaginative play and friendships between individuals on the autism spectrum and their typically developing peers.

Programs Include:
– The Puppet Program
– The Simulation Game Program



Phone: (604) 985-7138

PovNet provides online tools that facilitate communication, community and access to information around poverty-related issues in British Columbia and Canada. We work to collect relevant news and resources of use to advocates, community workers, marginalized communities and the general public.


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