Health Information

HealthLINK BC ( 8-1-1)

Telephone: 811 (no area code, have your MSP number handy; CAN access without an MSP card)

8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health.

Call 8-1-1 from anywhere in British Columbia to speak to:

– Health service navigators – anytime day or night
– Registered nurses – anytime day or night
– Registered dietitians – Monday to Friday from 9am to 5pm PT.
– Exercise professionals – Monday to Friday from 9am to 5pm PT
– Pharmacists – anytime day or night


Family Support Institute

Address: 227 6th Street
New Westminster, BC
Phone: (604) 540-8374 ext. 523
Toll Free: 1-800-441-5403
Fax: (604) 540-9374

The purpose of the Family Support Institute of BC is to strengthen, connect and build communities and resources with families of people with disabilities in BC. We believe that families are the best resource available to support one another. Directed by families, the Family Support Institute provides information, training, and province-wide networking to assist families and their communities to build upon and share their strengths.


Health Insurance BC

Phone: Toll-free: 1 800 663-7100 or Lower Mainland: 604 683-7151
Phone Device for the Deaf (TDD) Vancouver: 604 775-0303 or elsewhere in B.C.: 1 800 661-8773

On behalf of the B.C. government, Health Insurance BC (HIBC) administers medical coverage through:

– The Medical Services Plan (MSP) covers the cost of medically-necessary insured doctor services.

Drug coverage through:
– The PharmaCare helps B.C. residents with the cost of eligible prescription drugs, certain medical supplies, and pharmacy services. It provides assistance through several drug plans.
Fair PharmaCare programs. Coverage under this plan is based on family net income. It is available to single people or to families.



Poison Control 604-682-5050

24-Hour Line: 1-800-567-8911 or 604-682-5050 (Telephone interpreting in over 150 languages available)

If you suspect someone has been poisoned by a medicine, chemical or other substance, call the Poison Control Centre at 604-682-5050 or 1-800-567-8911


GF Strong Rehabilitation Centre

Address: 4255 Laurel Street
Vancouver, BC V5Z 2G9
Phone: (604) 734-1313 – Main centre
(604) 737-6291 – Referral intake office
Fax: (604) 730-7904

GF Strong Rehabilitation Centre is British Columbia’s largest rehabilitation centre. As a freestanding facility with 68 rehabilitation beds, GF Strong provides inpatient and outpatient outreach and clinical support services to clients.

Please click on the “Access Services” blue tab on the webpage to see a full list of GF Strong programs and services.


Crisis Centre

Address: 763 BROADWAY E
Vancouver, BC V5T 1X8
Suicide/Crisis Line: 604-872-3311 or 1-800-784-2433

The Crisis Intervention and Suicide Prevention Centre of BC (Crisis Centre) is a non-profit, volunteer organization committed to helping people help themselves and others dealing with a crisis.

– Training for Community and Service Providers
– Youth Programs
– Scholarships
– Suicide Loss Support Groups
– Suicide Prevention Planning


Lookout – Emergency Shelters

Address: North Shore Shelter
40 beds in North Vancouver.
705 West 2nd Street
North Vancouver, B.C., V7M 1E6
Phone: 604-982-9126

Lookout’s shelters include 341 beds in nine shelters that serve Vancouver (both the Downtown Eastside and Central Vancouver), Surrey, the North Shore, Abbotsford and New Westminster. Lookout makes a concerted effort to focus on case plans and work with clients to find suitable housing options – a challenge given the lack of affordable housing in the Lower Mainland.

Offers 45 short-term, emergency shelter beds to North Shore adults over 18 years of age who have no other housing options. Also offers 25 co-located, transitional housing suites for those who are already regular habitants of the shelter. 24-hour staff address housing, financial, and mental/physical health and addiction issues through crisis intervention, case planning, and referral/liaison services. Meals are provided. Wheelchair accessible. Pets are welcome. Clients must call first or be referred.

This society operates shelters which provide free accommodation and food and also provides services including support, crisis intervention, advocacy, liaison/referral, planning, needs assessment, free phone and internet access, laundry and liaison/referral services.
Lookout services include shelters, supported housing, and outreach services as well as transitional and permanent supported housing, emergency shelters together with health and community services to vulnerable adults.

Administration Office:
544 Columbia Street
New Westminster, BC V3L 1B1
Phone: 604-255-0340


Saint Elizabeth

Vancouver SE Health Office
Address: 555 W 12th Avenue, Suite 650 (West Tower)
Vancouver, BC,
Phone: 604-739-4300
Fax: 604-430-1221
Phone: Toll-free: 1-8660-786-0444
Fax: 905-940-9934

At Saint Elizabeth we provide a full range of integrated care solutions that creatively respond to client, community and health system needs across Canada.


Elizabeth Fry Society of Greater Vancouver

Address: 402 E. Columbia Street,
New Westminster, BC
Phone: 604-520-1166
Fax: 604-520-1169

EFry is a non-profit organization uniquely focused on delivering gender-specific support. The reasons for this are simple:
>Women are primarily convicted of non-violent transgressions. There are not enough women in Canada’s prisons to financially merit equal access to the counselling, educational opportunities or transitional housing options available to men.

Gender plays a key role in women’s personal circumstances. Two-thirds of female inmates are parents and the vast majority are sole caregivers. Many struggle with addiction and mental illness. Virtually all live below the poverty line and some are homeless.

Our goal is to support criminalized and marginalized women, girls and children in achieving their potential. With the right support, we know females from difficult circumstances can transform their lives – and those of their families – for the better. Dignity, opportunity and equality are the gateway to a world of potential.


Jessie’s Legacy Eating Disorders Prevention Program

Address: Suite 203 – 1111 Lonsdale Avenue
North Vancouver, B.C.
Phone: 604 -988-5281, extension 241

Jessie’s Legacy, is a program of Family Services of the North Shore, provides eating disorders prevention education, resources and support for BC youth, families, educators and professionals. Family Services of the North Shore is one of the seven BC Partners for Mental Health and Addictions Information.


Provincial Eating Disorders Program

Address: BC Children’s Hospital – Mental Health Building 2
P3-4500 Oak Street
Vancouver, BC
Phone: 604-875-2200
Fax: 604-875-2271

The Provincial Specialized Eating Disorder Program at BC Children’s Hospital is a comprehensive, interdisciplinary, specialized program to assess and treat children and adolescents with eating disorders. The program emphasizes the involvement of parents / caregivers in the delivery of care. The Program has outpatient, day treatment and inpatient services.


North Shore Youth Eating Disorders Program at Foundry

Address: 211 West 1st Street
North Vancouver, BC
Phone: 604-984-5060

The North Shore Youth Eating Disorders Program (NSY EDP) partners with paediatricians to offer medical monitoring in a clinic setting along with counselling and nutritional support to youth who are struggling with disordered eating/clinical eating disorders. Our services include assessment, early intervention, and treatment, and are free of charge. – Eating Disorder Services (18 and under)


Discovery Vista House

Address: 3360 Fleming Street
Vancouver, BC
Phone: 604-736-9931
Fax: 604-734-2756

The Discovery Vista House is a partnership between the Provincial Adult Specialized Tertiary Eating Disorders Program and Vancouver Coastal Health. 10 Bed residential treatment program. Two for follow-up and transitional support, and eight for clients participating in the Discovery Program. The Discovery Day Program at St. Paul’s Hospital involves intensive group and individual psychotherapy.

PDF For More Information: Click Here


The Provincial Adult Tertiary Eating Disorders Program

Address: St. Paul’s Hospital
4 North, Burrard Building
1081 Burrard Street
Vancouver, BC
Phone: 604-806-8347
Fax: 604-806-8631

The provincial adult tertiary eating disorders program provides specialized care for adults 17 years of age and older, who have a DSM V diagnosis of Anorexia Nervosa, Bulimia Nervosa or Other Specified Feeding or Eating Disorder (OSFED).


Kelty – Eating Disorders

Address: Kelty Mental Health Resource Centre
Entrance #85 BC Children’s Hospital
Room P3-302 – 4500 Oak Street
Vancouver, BC
Phone: Local: 604-875-2084 CRISIS LINE: 310-6789

Kelty Eating Disorders connects you with resources and information for every stage of the eating disorder journey. Find programs near you! Click Here…


Overeaters Anonymous

Locations of Meetings:
Phone: (604) 878-4575

Overeaters Anonymous offers a program of recovery from compulsive eating using the Twelve Steps and Twelve Traditions of OA. Meetings and other tools provide a fellowship of experience, strength and hope where members respect one another’s anonymity. OA charges no dues or fees; it is self-supporting through member contributions.

OA is not just about weight loss, weight gain or maintenance, or obesity or diets. It addresses physical, emotional and spiritual well-being. It is not a religious organization and does not promote any particular diet. OA is not affiliated with any public or private organization, political movement, ideology or religious doctrine. We take no position on outside issues. Our primary purpose is to abstain from compulsive eating and compulsive food behaviors and to carry the message of recovery through the Twelve Steps of OA to those who still suffer.


Looking Glass BC

Address: 4116 Angus Drive,
Vancouver, BC,
Phone: 604-314-0548

The Looking Glass Foundation is a caring community of prevention and support for those suffering from anorexia, bulimia, and other eating disorders — and those who love them. We are about getting to the other side of eating disorders, to eventually achieving a world without this devastating disease.


Real Talk – Sexual Health Support

Address: Events happen in and around the Lower Mainland area
Event Page:
Questions or feedback:

Real Talk creates a safe space to have honest conversations about dating, love, relationships and sex for everyone. We are a sexual health initiative aimed at people with cognitive disabilities and their supporters. We host educational/social events where people can have open, honest conversations about dating, love, relationships, and sex.



Phone: (604) 985-7138

PovNet provides online tools that facilitate communication, community and access to information around poverty-related issues in British Columbia and Canada. We work to collect relevant news and resources of use to advocates, community workers, marginalized communities and the general public.


AIDS Vancouver

Address: 1101 Seymour Street Suite 235, 2nd Floor
Vancouver, BC
Phone: 604-893-2201
Fax: 604-893-2205

AIDS Vancouver plays a special role in providing quality health care to people affected by HIV/AIDS living in the Lower Mainland. It is clearly more than just a community health care organization. It is an organization whose presence and continued strength is essential to the quality for life of this community and of each individual and family who draws on its services. Our Agency is a vital community asset which everyone affected by HIV/AIDS can share, and in which we all have a stake.


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