Annual General Report of the NSDRC Association

2017-2018 Annual General Report of the North Shore Disability Resource Association

This Year’s Poster Report

image showing this year's report poster back. See below for contents
For the winning poster and all the wonderful entries, click here

From the Executive Director:

A major focus for the NSDRC over the past year has been the end of several BC Housing contracts. Many of the people in residential services were facing rent hikes and the NSDRC was facing intense pressure to maintain and repair our current homes. By working closely with the North Shore municipalities, a solution was developed that will benefitted other housing providers as it enabled the municipalities to address the concern with other levels of government. While not a perfect solution, it does demonstrate the partnerships the NSDRC has with municipal and provincial government representatives.

Another goal this year was to raise additional funds for the Information and Advocacy Services program. This service receives some support from gaming grants and service clubs, which we are very grateful for, but additional revenue is welcomed. We were pleased to launch our new Monthly Donor Portal through Canada Helps in December. This new source of revenue will certainly help us serve 1,400 people a year who access these services. Please visit for more information.

To accommodate funding changes and pressures, we redesigned several services. These changes were implemented with the input of many people with disabilities; youth and young adults and their families. The changes ensured the sustainability of service to those young people and youth, while building resiliency in the community to welcome and support citizens who have disabilities.
My final comments are to recognize Greg Travers. Greg served on the Board from 2011 until his passing in November. I had known Greg for many years. His energy and commitment were a testament to his commitment to people with disabilities and his community. He is missed.
In closing, I want to thank my Board of Directors and our skilled and committed staff members. The team has worked to provide almost 2,000 people with over 150,000 hours of support services and experiences that support all of us in our “Community for All”.



Residential Services:

The NSDRC Adult Supported Living Program provided 21 individuals with 22,070 hours of community inclusion staffing support in order to assist each individual to work towards their personal goals, hopes and dreams and 58,370 hours of residential staffing support to assist each individual with all aspects of daily living activities, an annual total of 80,440 hours of support. Core Funding provided by Community Living BC (CLBC)
2 images: Lindsey in the Lynn Valley Days Parade, and Brendan receiving his framed poster aswinner of this year's contest 
We welcomed one new person into our Adult Supported Living Program in August 2017. This was the first time Morgan had lived away from her parents and her family home and by all accounts, Morgan appears to be adjusting well to her new home environment. Morgan enjoys exploring her new neighbourhood and the activities that living in North Vancouver offer her. 
Playing baseball 
The NSDRC Children’s Supported Living Program provided 17,861 hours of staffing support to children within our group home setting which included providing much needed respite support to 2 children and their family for 122 days throughout the year and ongoing fulltime daily support to 4 individuals. Core Funding provided by Ministry of Children and Family Development (MCFD)

The NSDRC Adult Independent Living Program provided 22 individuals, requiring varying degrees of assistance with daily living activities, with 25,985 hours of staff support. Core funding provided by Vancouver Coastal Health (VCH).

Sad News within the Residential Services Program: 1 participant from within our Independent Living Program passed away unexpectedly this year; Dean Whitfield had lived at 23rd street for 16 years before moving into VCH’s Evergreen Assisted Living Care in December 2017. Sadly Dean passed away at the beginning of July 2018. He was an easy going, gentle man who enjoyed his walks to Capilano Mall, Coca Cola and watching TV. Dean is dearly missed by his family, his housemates, the staff and I am sure by the folks who he used to connect with on a daily basis at the Mall.

Mill House 4 one bedroom apartments: Mill House has been open for over a year. All 4 individuals continue to enjoy living and thriving in their new homes and appreciate the opportunity that the NSDRC has offered in providing each individual with rent geared to income housing. Of the 4 individuals living at Mill House, 2 have joined the NSDRC Board of Directors.


Community Based Services:

Infant Development Program (IDP)

Provides family-centred services for families of infants birth to three years old who are experiencing delays in development or who are at risk for developmental delays. Services include home visits, developmental assessments, parent/child playgroup, parent education evenings, lending library, referrals & information.

Retirement News! Long time IDP Consultant Colleen Bonus retired in September 2017. Colleen had been working in the field of IDP for 35 years and spent her career providing home based early intervention services to families and infants in the IDP program. We wish her happiness in her retirement.

Colleen’s position was filled by Helena Grouazel, we welcome her to the team! Helena brings a wealth of knowledge and experience to her work in IDP with her background as a child therapist and a Master’s degree in Rehabilitation Therapy. She is also currently pursuing a Master’s degree in Clinical Counselling.
Program at a glance…
• Core funded by the Ministry of Children & Family Development (MCFD)
• Served 178 infants and children
• Provided 684 home visits & 823 telephone calls
• Other IDP Services/Partnerships:
 -Play Group 2 mornings/week for 2hrs
 -Parent-Infant groups co-hosted by Vancouver Coastal Health
 -Mother Goose groups
 -Parent’s Night Out Support Group meetings and events
 -North Shore Inter-Agency Committee
 -Annual Inter-Agency picnic
 -Young Parent’s Group
 -Circle of Security Parent Workshop
 -Music Therapy sessions
 -Liaison with community drop-in programs
 -North Shore Early Years Committee
 -Partner with Vancouver IDP for Upside Down parent and child group.
3 extremely cute children
Special Services to Children
In the 2017-18 fiscal year the Special Services to Children program continued to struggle with hiring and retaining part-time one to one employees.
Program at a glance…
• Provides one to one support to children and youth 7 days a week.
• Core funded by the Ministry of Children & Family Development (MCFD)
• Up to 38 children served per month
• 11,089 hours of service provided

Day Camps – Professional Day, Christmas Break and Spring Break day camps were offered with up to 10 children/youth. These day camps enabled NSDRC to provide much needed support services to families and use hours allotted by MCFD.

Mountaineers – The Mountaineers Program was very successful this fiscal year with a core staff team and a great location at Mountainside Secondary School. The NSDRC wishes to thank Jeremy Church, Principal at Mountainside Secondary and the North Vancouver School District for providing the space for the program to operate from. This service operates after-school week-days for up to 5 children/youth. Five support workers meet the youth at the school, talk about their day at school and access the community. This service reduces wait times for support and provided social interactions for youth who require 1:1 support.
a group of mountainers in the mountains
Teen/Pre-Teen & Youth Zone Programs
Teen/Pre-Teen provides small group activities to children & youth once a week.
Youth Zone provides group mentorship to youth on the Autism Spectrum once per week.
• 30 youth served
We gratefully acknowledge the support of John Braithwaite Community Centre providing complimentary space for the Youth Zone to meet. Programs core funded by the Ministry of Children & Family Development (MCFD).
Marching in the Lynn Valley Days Parade 
Camp Capilano – The Teen/Pre-Teen program attend Camp Capilano yearly. This local over-night experience is a highlight for many of the participants. They enjoy guided nature walks, swimming in the outdoor pool, singing songs around the fire and sharing meals with each other.  
Happy Campers at Camp Capilano 
Summer Bursary Program
Provides bursaries to families to assist with payment of summer camp costs or support worker fees.
Program at a glance…
• 146 bursaries allocated, a total of 161 individual children received financial support
• $41,238 was raised and allocated to families and children secured by generous donations, grants and partnerships
• We gratefully acknowledge the following donors:
 Ministry of Children & Family Development (MCFD)
 Municipalities (District of North Vancouver, City of North Vancouver, District of West Vancouver
 CIBC Wood Gundy
 Deep Cove Lions
 Lynn Valley Lions
 Royal Canadian Legion Branch #118
 North Shore Optimist Club
 D. Mowafaghian Foundation
 Private Donations
We wish to thank everyone for their personal donations and thank any other service clubs not listed for their ongoing support.
2 images: 1 of a child at the swimmingpool, 1 of kids on horseback
Adult Life Skills Program
Provides one to one support to adults 7 days a week
Program at a glance…
• Core funded by Community Living BC (CLBC)
• 21 adults served
• 8,716 hours of service provided.
• Many participants have employment in their community and are active volunteers.
• Participants were actively involved in the Social Kitchen program, ‘yoga for everyone’, walking club and dances this year.
people from Adult life skills having fun as cowboys and at work 
Individualized Services and Host Agency Services
• NSDRC provides Individualized Services to 4 adults on the North Shore who have funding from CLBC to hire one to one support workers to support them in the community.
• NSDRC also provides support to Inclusion Works North Shore (IWNS). This is a group of 6 people who have Host Agency Agreements with CLBC and the NSDRC to provide customized support within the community. 


STAGE (Supportive Transition Adult Group Education)
Provides continuing education for young adults who have graduated from high school. Classes are offered for small groups and focus on both academic and job readiness skills.
Program at a glance…
• Core funded by Community Living BC (CLBC)
• Provides full time service to up to 15 young adults
 STAGE is active on social media using Twitter, Instagram, Snapchat & YouTube.
• Congratulations to former participant Kendrick who graduated from STAGE and has been successful at securing employment at the Real Canadian Superstore.
• In 2017 STAGE hired Akshita, a summer student through funding from the Canada Summer Grant. She developed and promoted the products created by STAGES of Creativity helping to increase the visibility of the program and products offered.
• The “Leadership Club” actively organized monthly social events such as a BINGO Night, the STAGE open house and family BBQ followed by the first annual summer water fight!
• The “Movie Squad” is a group of participants who coordinate monthly meet-ups at the movies. This is a great social opportunity for friends to socialize outside of regular program hours.
• STAGES of Creativity actively sell their products such as: birdhouses, key holders, greeting cards and laundry soap year round.
• Participated in Art in the Garden, Friday Shipyards Market, North Shore Green Market, Anonymous Art Project, Culture Days & Project Everybody.
• Participants were able to go on a couple of out of town trips this year to Whistler and Cold Water Lake Ranch.

2 images: 1 of STAGE participants in front of a cave, and with some of their birdhouses

Transition & Employment:

Transition and Employment collaborates with community organizations, high schools, agencies, government services and post-secondary schools to provide information and resources for families and youth with disabilities to create meaningful plans for the transition to adulthood. Youth and adults of any age with disabilities receive employment related supports and guidance. The facilitator works with schools and other community services to develop staff training workshops on topics such as inclusion and supported employment.
•Transition and Employment responded to 114 requests regarding transition planning, employment, post-secondary options & more by meeting with families and individuals to plan transitions, to support job searches, liaise with employers and to connect to resources.
•58 parents and young people attended Parent Information Events.
•15 youth participated in Job Club and developed employment themes, created resumes and practiced interview skills.
•19 youth and presenters participated in our first youth orientated Exploration Event to actively learn about and engage with community resources related to employment , post-secondary education, recreation, leadership and vocational services.
•79 West Vancouver recreational camp leaders and NVSD Educational Assistants learned about coaching people on the job and positive inclusion strategies through workshops delivered by the T & E facilitator.
•85 families and youth participated in the Annual North Shore Youth Transition Resource Fair in April 2017 hosted by the North Shore Transition Committee at the NVSD Educational Building
•Helped support 370+ people to accomplish steps toward their goals
Mentor Ability– A local bakery mentored an aspiring young woman in the bakery business for a day in October as part of the annual Mentor Ability project in conjunction with the Canadian Association for Supported Employment.
Exploration 2018: Youth explored options for their future at our first Exploration 2018 event. This event was designed to generate anticipation for their futures as upcoming adults and to find answers about employment, education, self- advocacy through leadership training, and the services available to them once they turn 19. The participants heard from experienced self- advocates and community resources. The youth found answers to their questions through a Q & A scavenger hunt and defined their interests and goals through a world café exercise. Participants reported at the end of the event that they were more aware of their future options and knew where to go to get some answers.
E-Learning: developed tutorial for Housing Applications and post quizzes for monthly emergency drills
Let’s talk about Inclusive Employment Blog: created articles & published material from contributors on FB and NSDRC website.
Youth leaders of today and of the future practice their presentation and team building skills
• Autism BC: Launch into Life Series
• Bon Ami Bakery and Café- Mentor Ability
• PLAN: RDSP/Representation Agreement/ Wills & Trusts Workshops
• Partners in Workforce Innovation an employer/job seeker matching initiative for referrals
• Work BC: Customized Employment for referrals & guest speaker
• NVSD – school support staff training and transition resource fair
• Strive Living Society: presenter
• NSDRC: Information & Advocacy
• Family Support Institute: FamilyWorks! presentations
• Peernet BC: Youth Leadership course development and facilitation
• Vela Micro Boards: presenters
• 35 paid jobs held by NSDRC participants were reported in 2018 so far
pie chart showing 78% of program particiapnts with part time jobs; 8% with full time; 8% have social enterprises; and 6% contract.

Information & Advocacy Program:

NSDRC’s Information and Advocacy (I&A) program provides information about and access to government, social and community services to people with disabilities, their families, and caregivers, as well as to professionals and members of the general public. We are the only agency on the North Shore that provides this assistance to people of any age with any sort of disability, and to their families and caregivers. We provide advocacy and assist with filling out forms. We also produce an online Resource Guide for people with disabilities, their families and caregivers. The program has run since 1998.
This 2017- 2018 year saw the Information & Advocacy Program continue to work at full capacity. We were contacted 1250 times including 874 contacts from people with disabilities, 215 from families/caregivers and 121 from professionals seeking assistance for their clients.
We received more than 3000 page views on our Resource Guide, which lists information about services and resources for people with disabilities on the North Shore.
We did a lot of work community building as we were able to bring on two new facilitators. A warm welcome to Stacey Francis and Lauren Stinson, who facilitate our Disabled Community Connection Network, a cross disability group that meets most months to hear speakers and discuss topics like disabled identity, language, employment, and other topics of interest to the group.
Lauren and Stacey also began work on a team building workshop that can be offered to businesses and agencies – community building in the workplace. They have had their first pilot and received excellent feedback.
We are very thankful for the assistance of volunteer Mary Sayari. Her work with housing clients is a great help, and she supports many of our community meetings and workshops.
We are grateful for the funding of: the Government of British Columbia; the District of North Vancouver and City of North Vancouver, through their community grants; and to the BC Rehab Foundation.
A very special thank you to our individual donors, your personal contribution means so much.


Human Resources:

The Community Based Services, Children Services employees are now unionized.
The NSDRC, General Services Collective Agreement for the period 2019 to 2022 has been ratified.

The average age of the workforce is 44 years.
The average years’ of service for the workforce is 7½ years.
The turnover rate was 12% for casual employees and 10% for regular employees.
The NSDRC rate in total is 20% with the average in the sector is 19.5%.

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